Terms & Conditions
Equifarm tea is a brand of Grassroots Tea Corporation Private Limited and together with its brand are referred to as we/us/our or simply GTC
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APPLICABLE LAW
This site is created and controlled by Grassroots Tea Corporation Private Limited in Delhi, India as such the laws of India shall apply, courts in Delhi shall have jurisdiction in respect of all the terms conditions and disclaimer. Grassroots Tea Corporation Private Limited reserves the right to make changes to the site and terms conditions and disclaimers. Grassroots Tea Corporation Private Limited may in its sole discretion and at any time modify or discontinue this website or specific
portions of it.
grassrootstea.in/our website means the online shopping platform owned and operated by the Grassroots Tea Corporation Private Limited, which provides a venue to the users of this site to buy products listed on the website
AGREEMENT TO BE BOUND
By visiting this site, you agree without limitation or qualification to these terms and conditions. If you do not agree to these terms and conditions, then you should not use this site. We reserve the right to change these terms and conditions from time to time at its sole discretion. All revisions will be posted on this webpage. We reserve the right to seek, suspend or terminate your access to this site without notice as well as remedies available by law if you violate these terms and conditions.
OWNERSHIP AND USE OF SITE MATERIALS
Grassroots Tea Corporation Private Limited owns the copyright for all the material on the website or has a valid right from a third party to use material on the website. Grassroots Tea Corporation Private Limited also owns or has a valid right to use all trademarks service marks and trade names used on this website. No part of the website may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way except that you may download one copy of the material on any single computer for your personal, non-commercial home use only, provided you keep intact all copyright trademark and other proprietary notices on the material. Any modification of the material or use of the material for any other purpose is a violation of our copyright and other proprietary rights. The use of any such material on any other website or computer network without our consent is strictly prohibited.
USER SUBMISSIONS
Any communication or material you transmit to this site by electronic mail or otherwise including data, questions, comments or suggestions or like submissions will be treated as non-confidential and non-proprietary. By submitting user submission through this website you agree that the user
submission will become and remain the exclusive property of Grassroots Tea Corporation Private Limited including any future rights associated with your user submission, even if these terms and conditions are later modified or terminated.
Grassroots Tea Corporation Private Limited reserves the right, but has no obligation to 1) review submissions for accuracy or otherwise 2) edit, delete, or refuse to post any submissions that are profane, obscene, personal attacks on other individuals, slanderous, defamatory, pornographic, threatening or harassing or that contain any other information that we feel inappropriate for this site or that in any other way violate these terms and conditions of use. 3) monitor and filter submissions. Grassroots Tea Corporation Private Limited has no control over and shall have no liability for any damages resulting from the use or misuse of any submission by any third party.
TRADEMARKS
GTC graphics, logos, page headers, button icons, scripts, and service names are trademarks, registered trademarks or trade dress of Grassroots Tea Corporation Private Limited, India. GTC trademarks and trade dress may not be used in connection with any product or service that is not Grassroots Tea Corporation Private Limited’s, in any manner that is likely to cause confusion
among customers, or in any manner that disparages or discredits Grassroots Tea Corporation Private Limited. All other trademarks not owned by Grassroots Tea Corporation Private Limited that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by equifarmtea.com
COPYRIGHTS
All content included on this site, such as text, graphics, logos, button icons, images, and audio clips, digital downloads, data compilations, and software, is the property of Grassroots Tea Corporation Private Limited or its content suppliers and protected by copyright laws. The compilation of all content on this site is the exclusive property of Grassroots Tea Corporation Private Limited. All software used on this site is the property of Grassroots Tea Corporation Private
Limited or its software suppliers.
PATENTS
One or more patents owned by Grassroots Tea Corporation Private Limited apply to this site and to the features and services accessible via the site. Portions of this site operate under license of one or more patents.
COPYRIGHT COMPLAINTS
Grassroots Tea Corporation Private Limited respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please write to us at contact@grassrootstea.in
DISCLAIMER
User specifically agrees that Grassroots Tea Corporation Private Limited shall not be responsible for unauthorised access to or alteration of your transmissions or data, any material or data sent or received or not sent or received, or any transactions entered into through a Grassroots Tea Corporation Private Limited site/service.
Users specifically agree that Grassroots Tea Corporation Private Limited Is not responsible or liable for any threatening, defamatory, obscene, offensive or illegal content or conduct of any other party or any infringement of another rights, including intellectual property rights.
Users specifically agree that Grassroots Tea Corporation Private Limited Is not responsible for any content sent using and/or included in Grassroots Tea Corporation Private Limited site/service by any third party.
Advice received via Grassroots Tea Corporation Private Limited sites/services should not be relied upon for personal, medical, legal or financial decisions and you should consult an appropriate professional for specific advice tailored to your situation.
LIMITATION OF LIABILITY
Grassroots Tea Corporation Private Limited has made this service available to use as a matter of convenience. Grassroots Tea Corporation Private Limited expressly disclaims any claim or liability arising out of uploading of any obscene, vulgar or pornographic images, photograph or a picture or altering or distorting the images available under this service in an obscene, vulgar or pornographic
manner. User agrees and acknowledges that user shall be solely responsible for user's conduct and that Grassroots Tea Corporation Private Limited reserves the right to terminate your rights to use the service immediately, notwithstanding penal provisions under the Indian cyber laws or any
other allied laws enacted by the government of India or any other statutory, legislative or regulatory authority authorized in this regard from time to time.
In no event shall Grassroots Tea Corporation Private Limited be liable for any direct, indirect, punitive, incidental, special or consequential damages or for any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of Grassroots Tea Corporation Private Limited sites/services for interrupted communications, delay, lost data or lost profits arising out of or in connection with this agreement, even if Grassroots Tea Corporation Private Limited has been advised of the possibility of damages, or inability to use Grassroots Tea Corporation Private Limited sites/services or related services, the provision of or failure to provide services, or for any information, software, products,
services and related graphics obtained through Grassroots Tea Corporation Private Limited sites/services, or otherwise arising out of the use of Grassroots Tea Corporation Private Limited sites/services, whether based on contract, tort, negligence, strict liability or otherwise, even if Grassroots Tea Corporation Private Limited or any of its suppliers has been advised of the possibility of damages. Grassroots Tea Corporation Private Limited does not endorse in anyway any advertisers/ contents of advertisers on its webpages.
The clause shall survive the termination or expiry of this agreement.
INDEMNIFICATION
You hereby agree to indemnify and hold Grassroots Tea Corporation Private Limited harmless from and against any and all claims actions or proceedings of any kind and from any and all damages, liabilities, costs and expenses including reasonable attorney’s fees, relating to or arising out of your use of the website, any use of your user submission as permitted in these terms of use and/or any
breach or alleged breach of any of your warranties, representations or agreements here under.
SEVERABILITY
If any provision of these terms and conditions shall be found to be unlawful, void or for any reason unenforceable than that provision shall be deemed severable from these terms and conditions and shall not affect the validity and enforceability of any remaining.
NO LEGEL EFFECT
The paragraph titles in the terms of use are for convenience and have no legal or contractual effect.
ENTIRE AGREEMENT
If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed to be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this
agreement constitutes the entire agreement between the user and Teacultureoftheworld.com with respect to Grassroots Tea Corporation Private Limited sites/services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the
user and Grassroots Tea Corporation Private Limited with respect to Grassroots Tea Corporation Private Limited sites/services. Grassroots Tea Corporation Private Limited's failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches.
GOVERNING LAW AND JURISDICTION
This agreement is governed and construed in accordance with the Laws of Union of India. You hereby irrevocably consent to the exclusive jurisdiction and venue of courts in Delhi, India, in all disputes arising out of or relating to the use of Grassroots Tea Corporation Private Limited sites/services. Use of Grassroots Tea Corporation Private Limited sites/services is unauthorised in any jurisdiction that does not give effect to all provisions of these terms and conditions, including
without limitation this paragraph. You agree to indemnify and hold Grassroots Tea Corporation Private Limited, its subsidiaries, affiliates, directors, officers and employees, harmless from any claim, demand, or damage, including reasonable attorneys' fees, asserted by any third party due to or arising out of your use of or conduct on Grassroots Tea Corporation Private Limited sites/services.
Grassroots Tea Corporation Private Limited’s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Grassroots Tea Corporation Private Limited's right to comply with governmental, court and law enforcement requests or requirements relating to your use of Grassroots Tea Corporation Private Limited sites/services or information provided to or gathered by Grassroots Tea Corporation Private Limited with respect to such use.
TRADEMARKS
Grassroots Tea Corporation and any other expression that contains the word equifarm tea are the trademarks of Grassroots Tea Corporation Private Limited.
These trademarks may not be used in connection with any product or service that is not that of Grassroots Tea Corporation Private Limited.
Privacy Policy
Equifarmtea.com is committed to protecting the privacy of visitors to this site (the Site). At equifarmtea.com, we want you to have an enjoyable shopping experience. And while it is necessary for us to collect certain personal information, we respect and protect your right to privacy as set forth in this Privacy Policy. This Privacy Policy applies to the Site. This Privacy Policy does not apply to other web sites to which we link.
Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.
By visiting this Website you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Website.
By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.
INFORMATION COLLECTED
In order to access this Site, you must first complete the registration process. During the registration process, we collect personal information such as your name and email address. Once you complete and submit your registration, you have opted in to receive email communication from us.
We also collect personal information when you choose to use certain other features of the Site, such as making purchases or electing to receive text messages about upcoming promotions or events. When you choose to use these additional features, we require you to provide additional personal information such as your phone number, billing and shipping addresses and credit card information, and we may request additional personal information such as your shopping preferences and demographics.
In addition, through the Site, we automatically gather certain information about the use of the Site, such as how frequently certain areas of the Site are visited, including through the use of cookies, web beacons and other technologies. Most browsers can be set to prevent cookies or to notify you when one is being placed. However, cookies are necessary to access the Site.
If you choose to invite an individual to join equifarmtea.com, you will need to provide his/her name and email address. equifarmtea.com stores this information to confirm qualifying orders attributable to your account and to track the results of the invitation referrals.
HOW WE USE YOUR INFORMATION
We will not share or disclose your information to anyone except as described in this Privacy Policy.
We use personally identifiable information in order to give you a more enjoyable, convenient shopping experience and to help us identify and/or provide information, products or services that may be of interest to you. We use your personally identifiable information to support and enhance your use of the Site and its features, including without limitation: fulfilling your order; providing
customer service; tracking email invitations you send; and otherwise supporting your use of the Site and its features. We may also track your past purchases to provide you with a personalised profile of your shopping history. In addition, we may notify you about new services or special promotional programs, or send you offers or information.
We may permit certain trusted third parties to access your information in connection with their performance of services to maintain and operate the Site and certain features on the Site. For example, we may use third parties to host the Site; operate various features available on the Site; send emails; analyze data; provide search results and links and assist in fulfilling your orders.
From time to time, we may share your personally identifiable information in connection with strategic relationships. Some of these strategic relationships may include operating a co-branded website or web pages with a strategic partner. You should be aware that these co-branded sites may collect different or additional information. Additionally, we may provide links on our Site to
websites controlled by third parties. We have no control over these websites and our privacy policy does not apply to these third party websites. Please consult the privacy policy of the website you are visiting.
Also, we may share personally identifiable or other information with our parent, subsidiaries, divisions, and affiliates.
Occasionally, we provide our postal mailing list (consisting of customer names and postal mailing addresses, but not email addresses) to other companies whose products we believe may be of interest to you. In order to determine those products that we believe may be of interest to you, the information that you give us and information about your order may be combined with other
personally identifiable information (such as demographic information and past purchase history) available from our records and other sources.
We may transfer personally identifiable information as an asset in connection with a proposed or actual merger or sale (including any transfers made as part of an insolvency or bankruptcy proceeding) involving all or part of our business or as part of a corporate reorganisation, stock sale or other change in control.
We reserve the right to disclose information in order to comply with a subpoena, court order, administrative or governmental order, or any other requirement of law, or when we, in our sole discretion, believe it is necessary in order to protect our rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk reduction.
We use non-personally identifiable information in the aggregate, so that we can improve the Site and for business and administrative purposes. We may also use or share with third parties for any purpose aggregated data that contains no personally identifiable information.
HOW WE PROTECT YOUR INFORMATION
We are committed to protecting the information we receive from you. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. While no computer system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to
the type of data involved.
The Site encrypts your credit card number and other personal information using secure socket layer (SSL) technology to provide for the secure transmission of the information from your PC to our servers. In addition, only those employees and third parties who need access to your information in order to perform their duties are allowed such access.
ACCESSING AND UPDATING YOUR PERSONAL INFORMATION AND PREFRENCES
If you are a registered user, you may access and update your registration information and your preferences to receive email or other communications from us by sending an email to support@grassrootstea.in. Please note that your friends and contacts may still choose to send email invitations to you. Any user who receives an email invitation to join the Site may choose not to receive such invitations in the future by following the instructions in the email invitations and, in addition, if you are a member, you may also choose not to receive such invitations by changing your preferences as indicated above. We will take commercially reasonable steps to implement your opt-out requests promptly, but you may still receive communications from us for up to ten business days as we process your request.
While we make efforts to accommodate requests to restrict our use of your information, we reserve the right to delete all or any portion of customer information if we are not able to reasonably accommodate a requested restriction.
Purchase Policy
YOUR ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Grassroots Tea Corporation Private Limited does sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may use this site only with involvement
of a parent or guardian. Grassroots Tea Corporation Private Limited reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
ELIGIBILITY
You represent and warrant that you are competent and eligible (above 18 years) to enter into legally binding agreement and have the requisite authority to bind the other party to this Agreement. You shall not use this Site if you are not competent to contract under the applicable laws, rules and regulations.
REGISTRATION DATA
To avail of and use the online services for purchasing our products, you will have to register with us. As a part of registration process you agree to provide current, complete, and accurate registration information (the Registration Data) as prompted to do by during creating your account.
If you provide any information or show reasonable grounds to suspect that such information is untrue, inaccurate not current or incomplete, Grassroots Tea Corporation Private Limited has the right to indefinitely suspend or terminate your membership and refuse to provide you with access to the site and its services.
You shall be responsible for maintaining the confidentiality of your password. Grassroots Tea Corporation Private Limited employees or agents, if any, will never ask for your password.
You agree and understand that Grassroots Tea Corporation Private Limited service is advertising supported and you grant Grassroots Tea Corporation Private Limited right to disclose the aggregate Registration Data to third parties in connection with marketing the Services. Furthermore, you agree and grant Grassroots Tea Corporation Private Limited the right to use your individual Registration Data to provide targeting of advertisements and other Services.
You shall notify contact@grassrootstea.in of any known or suspected unauthorised use(s) of your account, or any known or suspected breach of security, including loss, theft, or unauthorised disclosure of your password.
ELECTRONIC COMMUNICATION
User consents to receive communications from Grassroots Tea Corporation Private Limited electronically. Grassroots Tea Corporation Private Limited will communicate with users by email or by posting notices on the site.
PRODUCT DESCRIPTIONS
Grassroots Tea Corporation Private Limited attempts to be as accurate as possible. However, Grassroots Tea Corporation Private Limited does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product owned by Grassroots Tea Corporation Private Limited itself is not as described, your sole remedy is to return it in unused condition.
PRICING
Except where noted otherwise, the list price displayed for products on our website represents the full retail price (MRP) listed on the product itself. Discounts on product’s list price are applicable on bulk orders only. Please contact us to know more. With respect to items sold on our website, we
cannot confirm the final price of an item until you checkout for payment; however, we do NOT charge your credit card until your order been confirmed for shipping.
CREDIT CARD DETAILS
You agree, understand and confirm that the credit card details provided by you for availing of services on our website have to be correct and accurate and you shall not use the credit card which is not lawfully owned by you. You further agree and undertake to provide the correct and valid credit card details to Grassroots Tea Corporation Private Limited. Further the said information
will be not be utilised and shared by Grassroots Tea Corporation Private Limited with any of the third parties unless required by law, regulation or court order.
SUSPENSION DUE TO NON-COMPLIANCE WITH AGREEMENT
Notwithstanding other legal remedies that may be available to Grassroots Tea Corporation Private Limited, may in its sole discretion limit user activity by immediately removing user listing either temporarily or indefinitely or suspend or terminate user membership, and/or refuse to provide user with access to the site,
if the user is in breach any of the terms and conditions of this Agreement and/or the Terms and conditions of usage;
If the user has provided wrong, inaccurate, incomplete or incorrect information;
if your actions may cause any harm, damage or loss to the other users or Grassroots Tea Corporation Private Limited;
illegal and/or unauthorised use of the Service, including unauthorised framing of or linking to the Grassroots Tea Corporation Private Limited / equifarm tea website;
Such acts will be investigated, and appropriate legal action will be taken, including without limitation, civil, criminal and injunctive redress.
Cancellation and Refund
CANCELLATION OF THE ORDER
Please note that cancellations have to be made within a maximum 24 hours of placing an order. Send us an email to sales@grassrootstea.in specifying the Order Number within 24 hours of placing your order. However, cancellation of an order will not be accepted if the order has been processed. For cancelling your order, a cancellation fee of 10% on the invoice value will be charged and the balance amount will be refunded. The customer agrees that the company’s decision is final in accepting or denying the cancellation request.
In the event that your order is cancelled or refused, you shall receive an email confirmation stating same. Additionally, if your order is refused or cancelled following payment, reimbursement will be done within 10 working days. Please note that sale of discounted items are non returnable and non refundable.
To cancel your subscription, please log in to your account and click on the Cancel link under My Subscriptions section of your profile on the site. This will open a feedback form where you need to mention a cancellation reason. After submitting the form, your subscription will be cancelled. You will get an email confirmation once the subscription is cancelled.
REFUND OF MONEY
Once the order is cancelled, Grassroots Tea Corporation Private Limited will process the refund based on your choice mode of refund.
In this case, the money will be debited back to your account. This typically takes about 7-10 working days.
GENERAL CANCELLATIONS POLICY
Orders placed with Grassroots Tea Corporation Private Limited must be cancelled before the tea has been processed for dispatch or within 24 hours of placing the order. Unfortunately, once the tea has been dispatched from our fulfilment centre, it will not be possible for us to cancel the order under any circumstances.
If you are not happy with the tea (or have received the wrong shipment)
Ensuring that our customers get only the highest quality teas is top priority for us at Grassroots Tea Corporation Private Limited! However, if you think we have messed up somewhere - with the quality or with quantity or contents of your order, all you need to do is reach out to our customer support by dropping an email to support@grassrootstea.in. will be glad to help you out with the best possible solution, including refunding your money back.
RETURN OF THE ORDER
We pride ourselves for bringing to you fresh tea directly from farmers. And tea, just like any other vegetable or fruit, is perishable. We consider returned goods, compromised in freshness. So Grassroots Tea Corporation Private Limited doesn't do returns.
Instead, please write to us at sales@grassrootstea.in or send us a WhatsApp message to the number mentioned on the packaging; we promise to do whatever we can to resolve the issue. In the end your satisfaction is what matters to us.